Dealing with challenging situations

This is a part of many roles and skills, so understanding how to deal with these people, whether they be clients, staff or workmates, can vastly improve employee wellbeing and organisational culture.

An interactive workshop, this program provides tools for staff to understand communication tools for addressing ideas and issues effectively.

Dealing with challenging situations while avoiding confrontation
Listening to others
Understanding the impact of stress & anger
De-escalating anger & stress
Working through conflict efficiently & successfully
Managing your own responsive behaviour
Knowing how & when to be assertive

Alongside the tools listed above, the 2 hour workshop will assist with setting a zero-tolerance benchmark for poor behaviour and empower staff to deal with situations in a constructive way. The workshop will show results with improved morale, reduced staff turnover and better productivity and work relationships.